Problem Statement
Customers seeking solar services often encounter challenges in booking services, tracking complaints, and obtaining accurate estimates and quotes, leading to frustration and delays.The lack of a streamlined platform makes it difficult for customers to manage their solar service needs efficiently and access timely information about their requests.There was a pressing need for a dedicated portal that would empower customers to seamlessly book services, track their complaints, and receive detailed estimates and quotes in one centralised location.
What did
App Crafters do
- App Crafters developed the Arka Portal, a user-centric web solution designed to enhance the customer experience in managing solar services.
- Designed an intuitive and visually appealing UI that simplifies navigation, making it easy for customers to access various features and functionalities.
- Implemented a booking system that allows customers to schedule solar service appointments effortlessly, capturing essential service details and preferences.
- Developed a complaint tracking feature that enables customers to monitor the status of their service requests and complaints in real-time, ensuring transparency and accountability.
- Integrated an estimation and quoting system that provides customers with detailed and accurate estimates based on their specific service needs, helping them make informed decisions.
- Ensured that the web solution is responsive and accessible across devices, allowing customers to manage their solar services anytime, anywhere.
The Results
- Streamlined Booking Process: Customers can easily book solar services, reducing wait times and enhancing overall satisfaction.
- Increased Transparency: The complaint tracking feature empowers customers to stay informed about the status of their requests, fostering trust and engagement.
- Accurate Estimates and Quotes: The integrated quoting system delivers precise estimates, enabling customers to make well-informed choices regarding their solar service needs.
- Improved User Experience: The intuitive design and seamless navigation create a positive experience for users, encouraging them to return to the portal for future services.
- Enhanced Accessibility: The responsive design ensures that customers can access the portal from various devices, increasing convenience and usability.
The App Crafters we used
React
Node.JS
AWS
MongoDB
Stripe
